Real Reason Groupon is Selling: They're Another AOL?

I’ll start by saying that, yes, $6 billion is a lot of money. It would be Google’s largest acquisition ever and a complete grand slam for Groupon, its employees and its investors.

Why Sell Now?

On the other hand, why would they sell now? Groupon is killing it like no one other company has ever killed it before. Seriously.

What is Groupon’s Magic?

When you analyze Groupon, you wonder what magic they have that their competitors don’t have. But, upon a closer look, you realize that the magic is really a first mover advantage. They clearly have an amazing team and are innovative, but the barrier to entry is low and their competitors do regularly have deals that are just as good or better than Groupon’s. Here’s the real reason Groupon has scaled and others haven’t:

  • Get all the PR. Try getting a journalist to write about you when you’re the 47th daily deal site to launch. Groupon deserves the PR, clearly; but, it does prevent the other sites from getting those free users
  • Bought users cheaply. Being first, allowed Groupon to be the first company to buy Facebook and display ads with the message “50% to 90% Off Your City’s Best Stuff”. No one had seen that message before and people clicked and signed up. Groupon started advertising everywhere, buying users cheaply. By the time their competitors showed up, people had already seen the message, didn’t want to sign-up for another service, conversion rates dropped, per user acquisition costs went up. Now, competitors can’t buy users the way Groupon did, preventing them from scaling.
  • Word of mouth impact is based on scale. Lastly, word of mouth is unfortunately based on how many mouths there are to talk about your company. Groupon and its competitors may have the same percentage of their userbase recommending them, but that means a lot more new users for Groupon than their competitors.

So, if there really isn’t any magic to Groupon but their competitors can’t scale, then who cares.  Groupon has won.

But what if they did have competitors with scale?

Groupon’s Real Competition: Existing Media Companies

Many analysts are looking at LivingSocial and the other 200 daily deal startups in the space as the competition to Groupon. Actually, the real threat to Groupon is coming laterally, from established players (newspapers, magazines, vertical sites, TV shows, etc.) who already have audiences in the millions, established brands and in-house sales staff.

As for Groupon’s couponing technology, there really isn’t any. The technology behind Groupon is NOT like the technology for search and  it’s not like the technology for hosting billions of minutes of video. It’s a commodity product as evidenced by the fact that 200+ daily deal startups have quickly launched in the last 18 months. In other words, technology, which often trips up established players trying to enter new markets, is not a challenge here.

Travelzoo is Killing It

Don’t believe they can do it? Have you heard of Travelzoo? Yeah, that old company that sends travel deals once a week. Well, it turns out they have 20 million people on their email list and a brand that their users trust to recommend deals.

So, a few months ago, they decided to try selling some local deals. Not exactly in their wheelhouse but it was easy to set up.

Their first deal was 54% off a spa package in New York selling for $125– pretty boring and pricey. How did they do? They killed it. They sold 2,033 deals. Not only did their first deal out-perform Groupon’s deal in New York that day, it out-performed every deal Groupon had ever run in New York.

travel zoo deal

Think it was a fluke, take a look at some of their more recent deals.  Wall Street has noticed. Their stock is now up 120% since they started doing daily deals a few months ago.

They aren’t the only ones, OpenTable, Yelp, Gilt Groupe are all doing really well.

But maybe these publishers are the better companies.  The older companies won’t figure it out. That might be true but there’s a whole slate of white-label daily deal companies that will make sure they take advantage of the opportunity.

Lastly, the brands of these media companies, while not having deal authority, do have product and service authority. They’ve been telling their audience how to spend their money for years. For example, you are much more likely to trust a golf magazine’s recommendation of a specific golf course outing than Groupon’s recommendation. Plus a golf course would rather be recommended by a golf magazine than Groupon.

These large, old media companies with millions of users and strong brands will create real competition for Groupon.

Real Competition Benefits Aggregators

With a bunch of successful, large daily deal services, a service like Yipit (tiny disclosure: I co-founded Yipit) that gives users one place to browse, purchase and manage all of these deals from all of these sources is inevitable. As more of these larger services launch, users will realize there are a so many of them and will seek one place that’s a one-stop-shop. If that happens, Groupon will suffer from just being one of many deals a user is browsing.

In all honesty, we always thought Google would actually want to be this place and have been expecting competition from them. So, we are actually kind of rooting for Groupon to accept their offer.

Is Groupon the AOL of the daily deals space?

Like Groupon, AOL aggressively acquired users in the 90′s to offer them dial-up internet as an ISP.  Other ISP’s launched to offer the same thing. Groupon has been acquiring users to provide them daily deals. Like internet access, a daily deal is a commodity product.

AOL then tried to create a walled garden for their users much like Groupon is trying to create a walled garden with Groupon Stores.

As we all know, it turned out that there were existing companies that already had strong relationships with AOL’s new customers, cable and phone companies.

Cable and phone companies then rolled out their own internet access product and severely damaged AOL’s business. As I explained above, there are many publishers today that also have relationships with users (like the telecom companies did) and have been telling those users how to spend their money for years. They will also release their own daily deals product introducing significant competition for Groupon.

And, of course, AOL’s walled garden didn’t survive just like Groupon will fail to erect their own walled garden with Groupon Stores. Just like users left AOL’s walled garden to see all of the content the internet had to offer, users will leave Groupon’s walled garden to the services that are exposing all of the deals, services like Yipit.

And, lastly, in case Groupon is about to order a hit on us, we believe Groupon is an amazing and successful company that is definitely worth the $6 billion price Google is offering despite just being just a 2-year old company. We’re just making the point that maybe they realize, on a risk-adjusted basis, they might not be worth much more than that.

Vinicius Vacanti is a co-founder of Yipit, a service that recommends the best daily deals by learning your tastes.

  • http://twitter.com/Clarkebar Clarkebar

    Completely agree. Content may prove to be the best distribution medium for a daily deal… at least in terms of reaching a mass market audience. On one side, the pending competition from traditional publishers could be enough to push Groupon into an acquisition. On the other side you could argue that the potential for this distribution channel is recognized and the move to integrate with Google (adsense, places, etc) is the best way to scale.I guess an underlying question for this deal and the space in general would be, which is more valuable distribution or the merchant relationship?

    • http://viniciusvacanti.com Vinicius Vacanti

      Both are valuable and don’t think enough companies are focusing on the merchant relationship part.

      • http://www.facebook.com/profile.php?id=100001592754606 Tiger Wu

        is there a merchant relationship though? there is brand recognition, but just as the customers buying the deals are not loyal to groupon, their merchants aren’t either… at some point they will prefer to go with someone who doesn’t charge 50%. Given it’s a local business, they don’t necessarily need to reach 80% of the market…

  • http://www.aaronkharris.com akharris

    Love it, Vin. Interesting to see how the AOL model is popping up in a number of different places. Facebook is doing it on a huge scale in almost the same way as AOL did(just look at advertisements that don’t even link to a corporate site, but to a fan page).The strange thing, and maybe this is what Groupon realizes, is that the walled gardens generally crash down at some point. Taking advantage of their position and trajectory right now will likely give them the best risk/reward exit available (and it’s an insanely nice paycheck for 2 years).

    • http://viniciusvacanti.com Vinicius Vacanti

      Love that companies pay Facebook to send users from one part of Facebook to another part of Facebook.

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  • Anonymous

    Good post, Vin. As I mentioned on G. Sterling’s blog… nobody seems to be talking about it, but I think Google is after Groupon b/c it wants “Groupon Stores”. Groupon has the captive audience. Google knows how to build an empire w/self-serve ads. If you ignore the price tag, the low barriers to entry, and low consumer switching costs, and the fact that Facebook is now offering merchants a self-serve deal platform for free, then it is a match made in heaven.

  • http://www.howardlindzon.com howardlindzon

    now i underrsatnd the rise in $tzoo so cheers for helping me get it.

    • http://viniciusvacanti.com Vinicius Vacanti

      Glad we were able to help out! BTW, Stocktwits is awesome. Congrats with that.

      • http://www.howardlindzon.com howardlindzon

        wow. thx man.

  • http://twitter.com/anthonybrown anthonybrown

    Great post! Didn’t know about the travelzoo deals. Yelp deals can be a real killer with all the information the have about sentiment and their a company most local businesses know.

    • http://viniciusvacanti.com Vinicius Vacanti

      They can also do well because the people using the deals will then write yelp reviews about the business

  • ccangel

    When retailers have the opportunity to stop discounting forever, Groupon and every other discount site out there is toast. The reported sale to Google is a classic “pump and dump”. Recent GAP / Groupon Promo cost the GAP $16M in losses. Had they used Currency Credits (i.e.monetized their discounts through derivative creation) they would have not booked any loss whatsoever!

  • http://www.spencerkline.com Spencer Kline

    This was really interesting. I think your most poignant point is about aggregators. As of right now Groupon gets 79% of traffic. However, I agree that this might not last with addition of aggregators.

    Nonetheless, I think Groupon 2.0 might be a differentiator. Providing a user with a personalized feed of deals might separate them from the pack.

    • http://viniciusvacanti.com Vinicius Vacanti

      Groupon 2.0 is definitely a big move for them. We’ll be interesting to see how successful it is.

  • Rupert Williams

    Great article and very accurate…I am one of those 200 competitors, and your analysis is right on. The aggregators will be the key and give the lil people a chance…

    But I think you are absolutely right about traditional media players can go after this…at the end of the day though…there is really no brand loyalty in this space all users really care about is the deals.

    Groupon should definitely sell, unless they can follow aol and sell for 40 bil in another year. Which I actually think they can…

    • Anonymous

      I think it depends on the demographic – for example I think Sunset Magazine could kill it if they offered a daily deal on home furnishings, travel, kitchenware or gourmet food packages. Their readership lives for this stuff and most are probably not technically sophisticated enough to know about all the deals out there – but they would trust Sunset and would probably welcome offers from them…

      • http://viniciusvacanti.com Vinicius Vacanti

        And businesses would rather be recommended by Sunset Magazine than a deal-focused service.

        • Anonymous

          What’s your view on the opportunity for local “shopper” direct mailers? I know a guy who has an established business in this area – he mails a “valpak” type package (coupons in a mailer and magazine) quarterly to thousands of homes. I guess he would have to figure out how to turn the direct mail into email addresses though which seems like the hard part, but he does have the merchants already.

          • http://viniciusvacanti.com Vinicius Vacanti

            It’s tough. Does he have a brand that consumers know and trust to recommend either business/services or deals?

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  • http://twitter.com/shimjk 심준경

    For a daily deal site’s biz model, the first mover advantage is powerful. So it’s hard to tell that there is no entry barrier of the business(& Groupon).

    However I totally agree on your mention that exiisting media companies will be Groupon’s the hardest competitors. But also want to pick a point that its hard for them to have localized sales forces like Groupon which is a key factor to continue the business.

    About the aggregators issue, am waiting to see a real effect of their being.

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  • http://twitter.com/RichGonzalez Rich Gonzalez

    I couldn’t agree more. I am the founder of the Deals in Network on Twitter. Groupon is simply setting up the ground work for the aggregators. The concept is mainstream now. All that is left is delivery. I don’t believe that “brand loyalty” can exist in the couponing or daily deal space.

  • Jim Ryan

    I respectfully disagree with your proposition that local media is the key threat to the Groupon model. Local media outlets (and their parent companies) will fail to capture this opportunity for certain inherent and endemic reasons. Though local media consolidation has resulted in fewer companies occupying the space, you still have numerous brands in the top 200 marketplaces. 3-6 TV outlets, 3-5 Radio clusters, Newspaper, 1-3 Outdoor companies, Cable, Direct Marketing, YP (IYP) sales organizations, the Reach Locals, etc. So it diminishes the brand equity positions that you refer to. More importantly, does Entercom, the 4th largest radio broadcaster have brand awareness within their 23 local markets? No, but their multiple radio stations do. And here in lies the inherent challenge. There can be no winner within a local market. Local media outlets have been always been about “me too”. It’s difficult to scale locally because they all have sales forces, all have a user base, all have promotional capabilities and they will all compete for the same dollars. Trust me, I’ve been there. Plus, many outlets were in the coupon space well before Groupon initiated.

  • Heidi W

    But in other markets, I rarely see any aggregator services doing well. Kayak does that for travel and they are barely growing. Meta search engines, shopping comparison sites, etc…

    The aggregators do not own/control the content therefore are in no position to control their destiny. In the best case, groupon will cut them a small referral fee while they keep the big profit. Amazon didn’t suffer because Nextag provides leads to smaller stores.